FREQUENTLY ASKED QUESTIONS
WHAT IS ELEMENT EIGHT?
Element Eight is a new, innovative brand with a range of skincare products that address a leading cause of all of the signs of aging, oxygen depletion in the skin. Every Element Eight product is formulated with its proprietary technology OATH™: Oxygen Amplified Therapy.
WHAT IS OATH™?
Oxygen Amplified Therapy is a proprietary blend of oxygen carriers that act as a topically applied hemoglobin: it carries 20x more molecular oxygen than water and delivers it directly to your skin cells. Curated with specific time releases, OATH™ oxygen carriers diffuse oxygen to all layers of the skin.
WHAT DOES OATH™ DO FOR THE SKIN?
The delivery of concentrated oxygen improves the health and function of skin cells. Benefits include:
HOW WAS OATH™ DISCOVERED?
OATH™ was developed for use in spine surgery. It was created to saturate bone grafts with oxygen and accelerated healing times by 5x. The team behind OATH™ include leading spine surgeons, dermatologists, medical and biomedical engineers. Between them they have 12 MDs-PHDs, 120 medical patents and are the inventors of technologies that have been used in 100,000 spine surgeries globally.
ARE YOUR PRODUCTS VEGAN?
All Element Eight products are 100% vegan.
ARE YOUR PRODUCTS CRUELTY FREE?
Element Eight products are cruelty free. No Element Eight or associated products are tested on animals.
ARE YOUR PRODUCTS GLUTEN FREE?
All Element Eight products are 100% gluten free.
ARE YOUR PRODUCTS SUSTAINABLE?
Yes. All Element Eight ingredients are sustainably sourced and our packaging is recyclable
ARE YOUR PRODUCTS CLEAN?
All Element Eight products are clean and are formulated without parabens, sulfates, GMOs, PEGs, sulfates, silicones, phthalates, formaldehyde or formaldehyde releasers, oxybenzone andoctinoxate, hydroquinone, triclosan, coal tar, methylisothiazolinone and methylchloroisothiazolinone, insoluble plastic microbeads.
ARE YOUR PRODUCTS SAFE TO USE AROUND THE EYE?
Yes, all Element Eight products have been tested to ensure they are safe to apply on sensitive areas such as the eye.
WHAT SKIN TYPES ARE ELEMENT EIGHT PRODUCTS SUITABLE FOR?
Our products are suitable for all skin types.
CAN I USE YOUR PRODUCTS WITH OTHER PRODUCTS?
Yes and it is encouraged. Element Eight products infuse the skin with concentrated oxygen that improve the health and function of the skin cells. This improves the efficacy of any ingredient applied to your skin. Element Eight can help to make other skincare products work better.
ORDER & PURCHASE
WHERE CAN I PURCHASE ELEMENT EIGHT?
CAN I CANCEL OR MODIFY MY ORDER?
Yes, you may cancel or modify your order after you receive your order confirmation email and before you receive the shipping confirmation email. If you need to make a change once your order has shipped you will need to wait until you receive your order and then follow the return policy.
CAN YOU SEND ME SOME SAMPLES?
We offer free samples with the purchase of our 50mL products. We will soon offer the option to purchase samples (redeemable for future purchases), so be sure to follow us on social media for updates.
SHIPPING & DELIVERY
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes, we ship worldwide.
HOW MUCH DOES SHIPPING COST?
Standard shipping in the US is free; expedited and international options are available as upgrades. The cost will be calculated when you select your preferred shipping method.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will automatically receive tracking information via email.
WHAT SHIPPING COURIER DO YOU USE? WHERE DO YOU SHIP FROM?
Our standard shipping option in the USA relies on the USPS, and is free. Expedited and international UPS options are also available. We ship from Los Angeles, California.
DO MY BILLING AND SHIPPING ADDRESSES NEED TO BE THE SAME?
Your billing and shipping address do not need to match but your billing address does need to correspond with the form of payment you use.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
USPS delivery times are 5-8 days. Expedited shipping is available, and if selected, your order will arrive more quickly.
WHAT DO I DO IF MY SHIPMENT OR PRODUCT ARRIVES DAMAGED?
Please let us know immediately so that we can take care of that for you. Send us pictures if you can as this will help expedite your replacement.
BILLING & PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards as well as ShopPay, PayPal, AmazonPay, AfterPay, Venmo and ApplePay.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged immediately and your order will begin processing at our warehouse the same day.
CAN I USE MULTIPLE PAYMENT METHODS?
At this time, our payment system is only set up to accept a single payment method.
HOW DO I KNOW THAT MY CREDIT CARD AND PERSONAL DATA IS SECURE?
Our Shopify shopping cart relies on the highest level of personal data security.
WHAT IS YOUR RETURN POLICY? HOW MANY DAYS DO I HAVE TO RETURN A PRODUCT?
Please see our complete Return Policy for all details. You have 30 days from the time you receive your order to return it in unused condition.
HOW DO I RETURN AN ITEM?
To start a return please go to https://elementeight.returnscenter.com/ and enter you order number and email address to start the return process. Then follow the instructions to return the item.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
Your refund will be processed as soon as the returned item is received, which should take about a week after it is sent back to us.
WHAT IS A RETURN TRACKING NUMBER?
When your return request is created and your shipping label is generated, you will receive a return tracking number that allows you to track the progress of the return shipment and processing.
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